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Returns

If you should not be satisfied with an item purchased on board, you can hand it back in its original packaging to your flight attendant on the same flight or return it to us within a period of four weeks after your flight, accompanied by your sales invoice.

To return a product, please contact our Customer Service Division by email at 065049055043027057035049051000027043035001027029 or by calling +49 - (0) 69 - 47 86 89 180 (local charges apply to calls from German landlines; address: Lufthansa WorldShop, LOEWE Service Center, Röntgenstr. 17, 32052 Herford, Germany). Perfumes, cosmetics, tobacco, spirits and sweets cannot be returned. We will, of course, reimburse you the purchase price. Statutory liability for defects applies. Our Customer Services Division will assist you in this matter.

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