Terms and Conditions
2. Import restrictions
As adherence to the import limits for your destination country is your own responsibility, you should inform yourself about the import regulations applicable to your destination before making use of the Pre-flight Shopping Service. The volume limits for tobacco, alcohol and perfume must be strictly adhered to when entering Germany and the EU. Other goods (gift items) may currently be imported duty-free up to a total value of € 430.00.
3. Credit cards and Girocard
Credit cards (Diners, Visa, MasterCard, JCB Cards, American Express) and Girocard are accepted up to a maximum invoiced amount of € 750.00 per passenger. Please understand that our flight attendants may only accept one credit card per passenger on all flight routes and in all classes for security purposes and may ask you to show your passport and ticket. You also have the option of paying amounts that exceed your credit card limits with your Girocard or in cash.
4. What you need to know about redeeming miles on board
When shopping on board, you can pay for all these products in euro or redeem the Miles & More award miles you have collected (up to 228,000). The redeemed miles will be automatically deducted from your Miles & More account on conclusion of your purchase.
You can also combine the redemption of award miles with a supplementary payment in euros. In this case the order will require a redemption of at least 3,000 miles. Please understand that when redeeming award miles, we will be asking for your credit card details along with your Miles & More card. If you should have insufficient award miles, we will deduct all the award miles on your Miles & More account for your on-board purchases on conclusion of your purchase and then recalculate the ratio between mile redemption and your supplementary payment in euros. Your credit card will be charged with the outstanding supplementary payment amount. If you have purchased products for euros, you will not be able to redeem more award miles for them later or vice versa. The Miles & More terms and conditions also apply.
5. Data privacy
We process personal data, collected when making on-board purchases, in accordance with German statutory provisions. Our data privacy principles are otherwise in line with the internal directives for the Lufthansa Group. We will store your personal data with which you have provided us during the course of your purchase in order to execute the contract.
Please check your invoice for accuracy after concluding your purchase.
6. Applicable law and place of jurisdiction
Deutsche Lufthansa AG, Von-Gablenz-Straße 1, 50679 Cologne, Germany, is a public limited company under German law, with its registered office in Cologne. It appears in the commercial register of the Cologne District Court under the number HRB 2168. The company is represented by its executive board. Chairman of the Board: Carsten Spohr.
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